The specific expiration behaviors for each subscription service are described below. When a subscription service expires, that service does not operate, and the configuration options are disabled. If there are issues with the subscription contract, such as non-payment, the feature key does not renew automatically and expires at the end of the current invoice cycle.
If the Support subscription on your device is expired, you can save configuration changes to the device, but you cannot upgrade or reinstall any version of Fireware OS on the device.įor subscription Fireboxes that have a three year or one month service suite subscription, WatchGuard automatically extends the expiration date of the feature key and associated services on the 1st or 15th day of the month, based on your invoice cycle. After you disable the expired services, Policy Manager saves the updated configuration to the device. You must either add a feature key with a later expiration date for the expired services, or you must select each service and click Disable to disable the service. If you try to save a configuration to the device, the Feature Key Compliance dialog box appears, with a list of all configured services that are expired. You cannot save any configuration changes from Policy Manager to the Firebox when a configured subscription service is expired. When you save a configuration to the device from Policy Manager ( File > Save > To Firebox), Policy Manager checks to see if any configured services are expired. To learn more about how to renew security service subscriptions, see Renew Subscription Services. For more information, see Enable Feature Key Synchronization and Alarm Notification. You can also configure the Firebox to send you an alert when a subscription is about to expire. In Fireware Web UI, you can see the subscription service expiration dates in the License Information section of the System page. Click Renew Now to go to the WatchGuard website to renew the subscription. If a subscription service is about to expire or is expired, a warning appears on the front panel of Firebox System Manager and Renew Now appears at the upper-right corner of the window. You can also use Firebox System Manager to monitor your subscription services. These warnings appear 90 days before, 60 days before, 30 days before, 15 days before, and one day before the expiration date.
When you save a configuration to your Firebox, Policy Manager warns you if a subscription will expire. The Firebox sends you reminders to renew your subscriptions.
For example, if your expiry date is, the feature expires and stops working at 12:00 AM on. We recommend that you renew your subscription services before they expire.Ī subscription expires at 12:00 AM on the day after the specified expiry date. It also extends the hardware warranty of your WatchGuard device and provides advance hardware replacement.
Your support subscription gives you access to technical support, software updates, and feature enhancements.
The support service subscription is identified in the feature key by the old name for WatchGuard support, LiveSecurity Service. In addition, an initial subscription to support services is activated when you register your product. About Services Expiration and Renewal Fireware Services Expirationįireware subscription services need regular updates to operate effectively.